• Shipping Policy

    Shipping Fee Information


    We offer free standard shipping on all orders (free shipping), with no minimum order requirement.

    We are committed to providing every customer with an easy and worry-free shopping and receiving experience.

    If secondary delivery or return costs are incurred due to incorrect address, no one to sign for the package, etc., the customer will be responsible for these costs.


    Order Processing Time


    All orders will be processed within 1–3 business days (excluding weekends and holidays).

    After your order is shipped, you will receive a shipping notification email containing tracking information.


    Shipping Methods and Delivery Time


    We will automatically match the best carrier based on your delivery address. Common logistics companies include:


    United States Postal Service (USPS) / UPS / FedEx (within the United States)

    DHL Express / Aramex (international express)

    EMS / ePacket (international standard delivery)


    The system will automatically select a logistics provider based on the destination, order size, and service availability.

    Estimated Delivery Time: 5–15 business days (may vary slightly due to customs and regional policies)


    Some remote areas may experience slightly longer delivery times, but no additional shipping fees will apply. Actual delivery time may be delayed due to uncontrollable factors such as customs clearance, weather, and local logistics conditions.


    Delivery Area


    We support worldwide shipping.

    If you cannot find your country/region at checkout, please contact customer service for assistance: forum@oxirz.com.


    Order Tracking


    A tracking number and link will be provided via email after your order is shipped.

    You can check the tracking status at any time via the link.


    Delay Notice


    The following situations may cause delivery delays:


    • Surge in order volume during promotions or holidays

    • Customs inspection or clearance process

    • Uncontrollable factors of the logistics carrier

    • Thank you for your understanding and patience.


    Loss or Damage Handling


    If your package is lost or the goods are damaged, please contact us within 7 days of signing for it.

    We will handle it for you and provide a solution as soon as possible.


    Contact Us


    For any shipping-related questions, please feel free to contact us: forum@oxirz.com.

    Thank you for your trust; we are committed to delivering comfort to you.