• FAQS

    About the Product


    1. What sleeping position is this pillow suitable for?


    Our pillows are ergonomically designed for various sleeping positions (back, side, and stomach). Some models offer adjustable filling to suit individual preferences.


    2. Is the pillow firmness adjustable?


    Yes, some pillows feature adjustable filling, allowing you to add or remove filling to achieve your ideal support and comfort.


    3. Is the pillow material safe?


    We use high-quality fabrics and fillings that are skin-friendly, breathable, and odorless, suitable for long-term daily use.


    About Shipping


    4. Is shipping free?


    Yes, we offer free shipping on all orders with no minimum purchase requirement.


    5. How long does it take to ship?


    Orders typically ship within 1–3 business days.


    6. How long does delivery take?


    Delivery time is generally 5–15 business days, depending on your delivery area.


    7. How can I track my shipment?


    After your order is shipped, you will receive an email containing your tracking number and a tracking link to monitor your package status.


    Regarding Returns and Exchanges


    8. Can I return or exchange an item?


    Yes. You can apply for a return or exchange within 30 days of receiving the item, subject to applicable conditions.


    9. Under what circumstances can I return or exchange an item for free?


    If the item has quality issues or the wrong item was sent, we will cover the return shipping costs.


    10. How long does it take for a refund to arrive?


    We will process your refund within 3–7 business days after receiving and confirming the returned item.


    Regarding Orders


    11. Which payment methods are supported?


    We support major payment methods (such as Visa, MasterCard), please refer to the checkout page for details.


    12. Can I cancel or modify my order after placing it?


    If your order has not yet been shipped, you can contact customer service for assistance with cancellation or modification. Once shipped, changes are not possible.


    Other Questions


    13. What should I do if I receive a defective product?


    Please contact us as soon as possible after signing for the package, and provide relevant photos or descriptions. We will process your request immediately.


    14. How to contact customer service?


    You can contact us through the following methods:

    forum@oxirz.com


    For any further questions, please feel free to contact us. We are happy to assist you.